News and Articles

In a world where customer expectations are soaring, Synthesia has risen to the challenge with a groundbreaking approach to customer service. Faced with a staggering 690% surge in customer contacts, they harnessed the power of AI and automation to not only maintain high-quality service but also achieve remarkable operational efficiency. Discover how Synthesia transformed their customer interactions, reduced resolution times by 96%, and set a blueprint for sustainable growth. This case study reveals the immense potential of AI to revolutionize business operations and offers valuable insights for companies looking to thrive in the digital age.

AI isn’t some far-off dream. It’s here and shaking up the workplace. Leading the charge is OpenAI’s ChatGPT. It just hit 1 million paying business users. That’s a big leap from 600,000 in April. Clearly, AI is catching on fast in business and education.

Laura was interviewed as a subject matter export on Good Day Northern Michigan.

In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to streamline operations, enhance customer interactions, and stay ahead of the competition. One powerful tool that has emerged as a game-changer is ChatGPT. By leveraging the capabilities of this advanced AI, businesses can significantly improve various aspects of their operations, from brainstorming and content […]

Meta announced new tools for businesses on WhatsApp, including AI capabilities to assist customers, Meta Verified for enhanced support and multi-device use, and calling features for larger businesses. These updates aim to enhance business-customer interactions, allowing businesses to respond to common questions, create ads, and offer personalized support. Meta Verified will be available in Brazil, […]

In today’s rapidly evolving digital landscape, AI is a hot topic. Yet, amid all the buzz, there are varying opinions on its impact. Some of us are excited about the endless possibilities AI brings to our lives and businesses, while others are wary, often due to mistrust of the tech giants behind these advancements. In […]

The Entrepreneur On Fire podcast featured me this week on an episode! Frankly, I think I nailed it. There is no doubt that you’re going to enjoy it, and I am eager to have you heart it. Aside from entrepreneurship and marketing, we also explored the tremendous potential that artificial intelligence has in the business […]